Delete your account

1. Request deletion in the app

Open Settings → Request cloud account deletionwhile signed in, including as a guest. Confirm the request and save the reference shown in the app. We aim to finish and confirm deletion within seven calendar days. Keep the app installed until completion is confirmed.

If you cannot access the account, contact support instead:

Contact deletion support ↗

This opens your email app; it does not submit a request until you send the message. You can also write directly to help@sidequestle.com with the subject “Delete my SideQuestle account”.

Use the email linked to your account if possible. Include your username and sign-in method, but not your password or any sign-in code. If you used Apple’s private relay, cannot access the account email, or played as a guest, tell us. We will discuss a proportionate way to verify ownership.

2. Check your request

Use the reference from the app to check progress, including after your account has been removed. Keep it until the status says “complete”. If you did not save it, contact support.

If you used Sign in with Apple, you can also remove SideQuestle’s Apple authorization after deletion: on iPhone, open Settings → your name → Sign in with Apple → SideQuestle → Delete. Apple explains this in its account access guide.

3. Local data is different

The app also has Settings → Remove this profile from this device. That control removes the current profile’s local data and signs out; it does not delete other local profiles or a cloud account. Use the in-app cloud deletion request above if you still have access.

Uninstalling the app also does not delete cloud data. If you are a guest or cannot sign in again, contact us before clearing the app so we can help identify the relevant account without asking for credentials.

Before release: the in-app request and manual Auth/database/Storage fulfillment must be tested end to end. This draft page is not confirmation that deletion is active.

4. What the request covers

A full deletion request covers your authentication account, profile, account-linked game history and results, private saved photos, shared photo copies we control, and associated friend connections and preferences. We will confirm the scope after verifying ownership.

You can also ask to delete a particular photo or another category of data without closing the whole account. Hiding a leaderboard photo only removes that public view; it is not the same as deleting all copies or the account.

Once an account deletion is completed, you cannot rely on restoring its progress, username, or photos. Save your own copies or request an export first if you need them.

5. Timing and retained records

For in-app requests, we aim to complete active-account deletion within seven calendar days and confirm the outcome. If we need more information or a lawful extension, we will explain it. Backups and provider copies may expire later; those periods remain a release check. This draft does not promise instant deletion.

Specific records may need to be retained for a legal requirement, an unresolved dispute, or a necessary security investigation. We will identify the category, reason, and period unless prohibited by law. Retained information should be restricted to that purpose, not left available for ordinary gameplay.

Backups and caches may expire later than active records. We cannot delete copies independently saved by other people or your device. Provider retention for an earlier AI check is explained in the Privacy policy.

Need help with a request?

Reply to the support conversation if you have a question or want to clarify the scope before deletion. The Privacy policy explains your other rights and complaint options.